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Shipping & Returns
Shipping Policy:
- We ship to almost any address in Pakistan.
- Orders are typically processed within 24 hours and scheduled for delivery after confirmation.
- Delivery timing depends on stock availability and payment confirmation.
- We charge a delivery fee of PKR 250 for doorstep delivery of products.
- The expected delivery time for orders is 3 to 10 working days.
- Our delivery partners will make two attempts to deliver a parcel.
Exchange Policy:
- We allow our customers to exchange their purchased items once.
- Any purchased product can be exchanged within 7 days of receipt from the courier if; the item is faulty, damaged, or defective at the time of delivery, or if it does not match the product’s specifications.
- Delivery charges to exchange an item will be paid by the customer.
- Colours may slightly vary from the original products due to photoshoots and different screen resolutions. Such exchange requests will not be acceptable.
- A replacement will be sent if a defective/faulty/damaged item is shipped.
- Photographic evidence of the defective item should be emailed to wecare@sakeenaz.pk
- Exchanging is allowed if the product is unused, all tags are intact, the packing is in its original condition.
- Items purchased on discount/sale are not eligible for exchange or return.
There are certain scenarios where it is difficult for us to support returns & exchanges, including but not limited to:
- Exchange requests are made outside the specified time frame.
- Product damaged due to use.
- The product has been tampered.
- We don’t offer cash returns; instead, you have to buy another product of the same or extra price.
- For exchanges, you can contact our customer service department by emailing us at wecare@sakeenaz.pk.com or by WhatsApp at +92-304- 6888289. Provide all required information to our representative.
- At Sakeenaz, we handle each dispute on a case basis and aim to be fair to both parties.